Arctic Solar Ventures Consumer Code of Ethics

As a member of the Alaska Solar Energy Industry Association (AKSEIA), Arctic Solar Ventures (ASV) is committed to conducting business in an ethical manner and upholding the integrity of the solar industry. This consumer code of ethics is the first of its kind in Alaska and is entirely voluntary.

As part of this commitment, we pledge to:

  1. Accurately and honestly represent the cost, capabilities, reliability, performance and other characteristics of solar products and services in all business dealings.
  2. Design, build, install, operate and/or maintain products in a manner compatible with public health, safety, and environmental values that meets all current applicable state, municipal, and federal codes.
  3. Employ or engage well-trained personnel to provide current, correct, and understandable product information.
  4. Offer and honor clear, understandable warranties that comply with all applicable laws and regulations.
  5. Treat consumers in a professional manner and respond in a timely manner.
  6. Accurately and honestly represent any financing mechanism in any transaction so as to be highly transparent and forthright as to its terms.
  7. Accurately and honestly represent utility rates & rate history, net metering or solar rate structure and that your firm is not affiliated with a utility.
  8. Conform to the law and intent of federal, state, utility, and local incentives and fairly represent the impact of such incentives in all transactions.
  9. Accurately and honestly represent ourselves and our products, services, and/or projects to any government entity from which we intend to receive financial or other assistance, and fully comply with the terms of any such assistance received.
  10. Support the mission and goals of AKSEIA.
  11. Discourage, direct or indirect, casting of doubt upon the ability, competence, experience or character of other AKSEIA members unfairly.
  12. Promote an awareness of the responsibilities which corporations and individuals have as citizens, and to strive to gain respect for the solar energy industry as a good citizen in the local community, state and nation. 13. Be reactive and rectify any situation where proven wrong.
  13. Be responsive to AKSEIA when the association passes along a complaint.

We as an organization understand that AKSEIA maintains an ethics grievance process, that AKSEIA has a right to take unilateral action against our organization for violation of any part of this code of ethics according to its grievance process, and acknowledge that we have read, understand and agree to adhere to the AKSEIA ethics grievance process.

Alaska Solar Energy Industry Association (AKSEIA) Grievance Process

Upon receiving a report of a violation of the AKSEIA Code of Ethics (Code) where a member does not adhere to #13 and #14 of the Code, one or more of the following can take place, at the discretion of AKSEIA:

  • Issue a warning and ask for a commitment by the company to resolve the issue amicably between the affected parties
  • Revoke membership in AKSEIA
  • Report the company to the appropriate regulatory authority, or encourage the affected party (s) to do so.
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